Privacy Policy

1. Information We Collect

We collect minimal customer data required for order processing and communication. This includes your name, delivery address, phone number, email address, and any personalisation details (photos, text) you provide when placing an order.

2. How We Use Your Data

We use your information to:

• Process and fulfil your order
• Send order confirmations and shipping updates
• Respond to customer support queries
• Improve our products and services

3. Data Sharing

We do not sell your personal data to any third party. We share data only with trusted delivery partners (e.g. courier services) solely to fulfil your order.

4. Data Retention

Your order and contact information is retained for up to 2 years for accounting and dispute resolution purposes, after which it is securely deleted.

5. Your Rights

You have the right to access, correct or request deletion of your personal data at any time. To exercise these rights, contact us at the address below.

6. Cookies

We use essential cookies to operate the site and analytics cookies (Vercel Analytics) to understand visitor behaviour. No personally identifiable information is stored in cookies.

Contact

For any privacy-related questions, email us at contact@craftly3d.in or call +91 91379 28715.